Due to the holidays and high demand, we are currently at 3-4 weeks out for estimates once your repair is received in the factory.  We are working around the clock to keep up with demand and appreciate your patience during this busy time.

Should you need a rental unit while your equipment is in for repair, please reach out to our service team for more information. 

Are you looking to send your Respond Systems laser or PEMF product in for routine maintenance or a repair?

Respond Systems, Inc. repairs the 2400XL, the 2400VS the Luminex Vet and Luminex Ultra laser systems. We also make repairs to the Bio-Pulse and SENTRY PEMF blanket systems, the IRON FOOT and Maxi Pulse Systems, including blanket systems, leg boots, hock boots, neck wraps and dog beds.

If you need to send your system to us for service, download our Repair Form and ship the complete system, including the charger to us along with the form. Ship via UPS, FED EX or US Postal Service. It is a good idea to get a tracking number in case the unit gets misplaced by the shipping company; rare, but it does happen.

We strive to analyze all service requests within one week of receipt at our factory. We will call you with an estimate of work and charges in order to get your approval prior to completing the work. It will then take approximately one week to complete the approved repair. You will asked to pay for the service by credit card or by COD with bank check or money order. You will also be asked about your preferred method of shipment, by ground or air.

We are unable to service other laser or LED systems, since we do not have engineering drawings and replacement parts for those systems.

Please also ensure the equipment arrives to us in an acceptable state.  We have the right to refuse equipment covered in urine, manure, feces, or mouse nests or droppings. We will send this equipment back to you for cleaning prior to evaluating it for repair. Thank you for your consideration in advance.

We offer low-rate rentals on systems should you need a backup unit while yours is in for repair. Please inquire at on this option. 

Download repair form here.

Please do not hesitate to contact us with questions.
Mailing Address:
Respond Systems, Inc.
20 Baldwin Drive
Branford, CT 06405
Phone: 800-722-1228
Fax: 203-481-2456